Important information and frequently asked questions (FAQ)
expand the section collapse the sectionAccount validity
Top-up amount
Payback points
Orange YES,
Orange SMART,
Orange ONE
Validity period for making calls
Validity period for receiving calls
Orange FREE,
Orange POP,
Nowe Orange GO
Validity period for making calls
Validity period for receiving calls
PLN 5
500°P
5 days
31 days
2 days
31 days
PLN 10*
1 000°P
10 days
31 days
5 days
31 days
PLN 25**
2 500°P
25 days
6 months
31 days
6 months
PLN 30**
3 000°P
30 days
6 months
31 days
6 months
PLN 40
4 000°P
40 days
12 months
40 days
12 months
PLN 50
5 000°P
50 days
12 months
93 days
12 months
PLN 100
+ PLN 10 extra
10 000°P
100 days
12 months
5 months
12 months
PLN 200
+ PLN 30 extra
20 000°P
200 days
12 months
10 months
12 months
Orange YES, Orange
Smart i Orange One na kartę
Top-up
amount
PLN 5
PLN 10*
PLN 25**
PLN 30**
PLN 40
PLN 50
PLN 100
+ PLN 10 extra
PLN 200
+ PLN 30 extra
Payback points
500°P
1 000°P
2 500°P
3 000°P
4 000°P
5 000°P
10 000°P
20 000°P
Validity period for
calls
5 days
10 days
25 days
30 days
40 days
50 days
100 days
200 days
Validity period for making
calls
7 days
10 days
6 months
6 months
12 months
12 months
12 months
12 months
Orange Free na kartę, Orange POP, Nowe Orange Go
Top-up amount
PLN 5
PLN 0*
PLN 5**
PLN 30**
PLN 40
PLN 50
PLN 100
+ PLN 10 extra
PLN 200
+ PLN 30 extra
Payback points
500°P
1 000°P
2 500°P
3 000°P
4 000°P
5 000°P
10 000°P
20 000°P
Validity period for making calls
2 days
5 days
30 days
30 days
30 days
40 days
5 months
5 months
Validity period for receiving calls
7 days
10 days
6 months
6 months
12 months
12 months
12 months
12 months
** For Zetafon with a monthly payment obligation and for Minutofon, the validity period is 31 days
Important information and frequently asked questions (FAQ)
How can I top up my telephone online? show
Enter your telephone number and email address
Select the top-up amount
Select the most convenient payment method – you will be redirected to your bank’s website
Make the payment through the bank’s website
Your telephone account will be credited with the select amount quickly and safely.
Can I get an invoice for the top-up? show
If you want to get an invoice for the top-up, go to https://zasilenia.faktura.pl/ and follow the instructions on screen.
How do I check the amount available on my account? show
Orange lets you check the status and validity of your account in several ways:
-
free of charge, by entering the *124*# code on your telephone and pressing the green phone icon
-
by calling *500 (payable according to price list)
-
by logging in at Orange online
What can I get when I top up my account at www.doladowania.orange.pl? show
For each top-up purchased at www.doladowania.orange.pl you will get an additional 5 GB. You will be able to use this bonus for calls, SMSs, and MMSs in Orange and for browsing the Internet. If you have the Orange Free na kartę tariff, then for each top-up you will get an additional data transfer bonus, up to 100GB! Details of the promotion are provided here.
Will I receive a top-up confirmation? show
Yes, we will send a transaction confirmation to the email address you provided. For each top-up purchased at www.doladowania.orange.pl you will get an additional 5 GB. You will be able to use this bonus for calls, SMSs, and MMSs in Orange and for browsing the Internet.
I did not get my top-up. What should I do? show
Check if you have received the top-up confirmation message sent to your email address. The top-up execution time depends on the selected payment method. In most cases, the top-up is delivered within a couple of minutes. If you did not get the top-up within 24 hours, please contact us:
- in writing – in person at the Company’s premises or through a postal operator, courier, or messenger to the Company’s address: ul. Powstańców Warszawy 6, 81-718 Sopot;
- electronically – through the complaint form available at: pomoc.bluemedia.pl;
- orally – by calling 58 7604 822 from 8 a.m. to 10 p.m. on weekdays and from 8 a.m. to 4 p.m. on Saturdays (the User’s telecommunication operator rates apply), or in person, at the Company’s premises (on weekdays, from 8 a.m. to 4 p.m.), on record.